Return Policy (UK Regulations)
Return and Refund Policy
Effective Date: July 1, 2023
1. Returns and Refunds Overview: At Tyno, we are committed to providing our customers with high-quality products and a seamless shopping experience. We understand that there may be situations where you need to return or seek a refund for a purchase. This policy outlines our procedures for returns and refunds in accordance with UK regulations.
2. Eligibility for Returns and Refunds: Customers are eligible for returns and refunds under the following conditions:
a) Damaged or Defective Products: If you receive a product that is damaged or defective, you have the right to return it and request a refund or replacement. Please provide photographic evidence of the damage or defect for our records.
b) Incorrect Items Received: In the event that you receive an item different from what you ordered, you can request a return and choose between a refund or receiving the correct item.
c) Change of Mind: If you change your mind about a purchase, you have the right to return the product within 14 days of receiving it. Please note that this option is only available for non-perishable items that are still in their original condition, unopened, and with all packaging intact.
3. Return procedure: To initiate a return, follow these steps:
a) Contact Customer Support: For damaged, defective, or incorrect items, or if you wish to return a non-perishable item due to a change of mind, contact our customer support team at [customer support email] within 14 days of receiving the product. Provide your order number, a brief description of the issue, and any supporting evidence (such as photos).
b) Receive Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. Do not return any items without this RA number.
c) Package the Item: Securely package the item in its original packaging, including all accessories and documentation. Include a copy of your purchase receipt and the RA number.
d) Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (eg, damaged, defective, or incorrect items). We recommend using a trackable shipping method to ensure the return is received.
4.Refund Process: Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
5. Non-Refundable Items: Certain items are non-refundable, including but not limited to perishable goods, personalized items, and items that have been opened or used.
6. Contact Information: If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [customer support email] or [customer support phone number].
7. Changes to the Policy: Tyno reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective upon posting to our website.
By shopping with Tyno , you agree to abide by this Return and Refund Policy.
This policy is intended to comply with UK regulations and consumer rights as of the effective date listed above. If there are any discrepancies between this policy and applicable laws, the latter shall prevail.